Citizen Protect helps owners report their missing pets on our national platform. Whether you are looking for your dog, cat, rabbit, or even a bird, Citizen Protect Agents can create a public incident and notify thousands of other Citizen users in your community to help in the search. Press the…

Citizen’s Protect Agents have a responsibility to escalate all reports of emergencies to law enforcement — even when they have limited information. With their training and certifications, they must rely on the sounds, visuals, and descriptions available to them in order to facilitate an appropriate emergency response. Citizen’s Protect Agents…

California is the center of the world when it comes to using technology for the public good and as the most used public safety app in California and the country, depended on by over 12 million users, we are proud to be a part of it. That’s why we have…

One of Protect’s easiest to use functions — live chat — is also one of the most powerful tools when it comes to supporting user safety. A recent example of a Protect subscriber using live chat in the subway helps bring this point home. A Protect subscriber in New York…

Citizen Protect helps families report their missing loved ones on the platform. Protect Agents can create a public incident and notify thousands of users in the community to be on the lookout for a missing child or adult. Before creating a public incident on Citizen, Protect Agents will work closely…

We often see Citizen Protect subscribers utilizing the service to inform their community about unsafe conditions they’ve witnessed or experienced. We applaud these users for not only using Protect for their own personal safety, but for prioritizing their communities safety as well. …

We recently sat down with Alya Naumova, PhD, Citizen’s User Experience Research Manager, to learn more about why she is so passionate about Citizen’s users and what we are seeing about how people use the app for personal and community safety. Q: Tell us a little bit about your background. …

As safety experts, Protect Agents are advocates for our users. They rely on their public safety training and expertise to recognize signs of potential danger, help make decisions with our users in the interest of their safety, and facilitate the appropriate help response. …

One of the many superpowers of our Protect Agents is that they’re able to use a variety of channels to triage the needs of Citizen users. In addition to monitoring live calls, discreet texts, and direct messages, Protect Agents also work with our skilled Video Desk Specialists internally to identify…